Termos do serviço

These Terms & Conditions explains the conditions for using our website www.poente.pt. Please read them carefully before using our website or before placing an order for any products on the website.

Accessing or using our website means you automatically agree to these Terms & Conditions and will comply with them. If you do not agree with them, we request you to discontinue the use of our website and contact our services (info@poente.pt).

We may change our website and these Terms & Conditions at any time. Whenever visiting our website, be sure to check the latest version of the Terms & Conditions and Privacy Policy.

Terms of this contract:

Contract – any purchase of items from our website between us and you for which these Terms & Conditions are used for.

Conditions – means the standard Terms & Conditions of the sale, including the Returns Policy and any special terms and conditions confirmed in writing by us.

Goods – means the products or services which we have sold to you in accordance with our Terms & Conditions.

We – means POENTE, and “us” and “our” shall hold the same meaning.

POENTE designs, makes and sells handcrafted sunglasses online.
If you have any questions, queries or concerns, please contact our support team via e-mail at info@poente.pt.

In case the order concerns a purchase, the following is applicable. We consider that an agreement between us is concluded after we have confirmed your card authorisation for your order and confirmed your order in writing, including by email. Please contact us if you do not receive a confirmation within 24 hours after placing your order.
We have the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order.
If we make a change or cancel an order, we notify you by contacting the e-mail and/or billing address/phone number provided when you made your order.
You agree to update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
If the products are no longer available, we notify you. You may then order another product from our website or, if you wish, cancel the order. Any payment made will be refunded.
When you make an order you confirm that the data provided by you are complete and correct; you are aged 18, legally qualified to place an order.

All prices shown are in Euro’s and inclusive of portuguese VAT. 
All credit card and debit card holders are subject to validity checks and authorisation by the card issuer. If the issuer refuses to authorise payment, POENTE may reject your order.
We offer free delivery and/or returns on all purchases made through our website to the Portugal and certain other countries. Please see our Shipping Terms.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the service without notice at any time.

Certain products or services may be available exclusively online through this website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We cannot guarantee that your computer monitor’s display of any color will be accurate. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

The products are considered delivered when accepted at your the delivery address by you or on behalf you. If you fail to accept the products after two delivery attempts, we will contact you and may charge you for storage costs and any further delivery costs. If we are unable to contact you, re-arrange delivery or collection, POENTE may terminate the agreement.
You should inspect the products for defects as soon as possible after delivery and inform us of any defects to the products ,preferably within seven days, so we can make a claim against the carrier, if needed, but in any case within thirty days.
Defect products can be returned as described in Return Policy.

You may cancel your order before delivery by emailing us at info@poente.pt. Any payment already made by you will be refunded as set out below. You may also return or exchange the products ordered within thirty days after delivery, regardless of the reason.
If you wish to return a product, it should be in its original packaging and with all accompanying materials included. Also, the product should be in its original condition, as reasonably possible. You can contact us to obtain a return form and return the products by mail within fourteen days of your cancellation.
We will reimburse the purchase price and initial costs if you cancel your order without exchange for another product. We make this reimburse within fourteen days of receipt of your cancellation. If you prefer to exchange the product, the purchase of the exchanged product will be set off against the purchase price of the returned product. An additional payment may be required.

Our products have a two year warranty against manufacturer defects, starting at the day of the purchase. You should keep the original receipt with you.
If the products have a defect within the warranty period, you must notify POENTE of the defect within a reasonable period after becoming aware of it. After such notification you will be entitled to a replacement. 

This warranty excludes defects caused by:
a) deliberately or by negligence; 
b) by improper use or careless maintenance;
c) by normal wear and tear;
d) by not or incorrectly following the instructions relating to the product; or
e) by having anyone other than Delivery times are estimates and cannot be guaranteed. make repairs or changes to the Product.

POENTE’S liability under these Terms & Conditions and the agreement is limited to the obligations stated in this section Warranty and product liability.

Our frames are made by celulose acetate and bioplastic, from Mazzuchelli company.
For a regular cleaning routine, please use a microfiber cleaning cloth and cleaning spray. Do not use solvents (as alcohol or acetone) or aggressive detergents, which may alter the features of the glasses.
To protect your glasses, store frames in a cool and dry place. Places with increased amounts of humidity can rust frame hardware. Avoid exposure to high temperatures because they may alter the features of the glasses. Replace the sun lenses if damaged.

This eyewear is not suitable for:
1. Direct observation of the sun or for viewing solar eclipses.
2. Protection against artificial light sources .
3.Use as eye protection against mechanical impacts hazards, during which the sunglasses could break, causing face or eyes injuries.
4. Driving at night.
We use many different lens materials and coatings in our collection. Some lenses are polarized.

We cannot guarantee that the website and its contents are accurate, complete or updated, nor that the website is available, uninterrupted or free of viruses or bugs.
We cannot guarantee that the images of the products are an accurate representation of the actual products to the technical difference in monitors or screens you may use.
You are responsible for the safety and correct use of your password to your account with POENTE and will keep this confidential. If you suspect your account is being abused, please contact info@poente.pt immediately.
POENTE will process your data in accordance with our Privacy Policy. Please read our Privacy Policy carefully. By placing an order or using our services, you have agreed to our storing and processing of your data and you confirm that any data provided by you are correct and complete.

POENTE holds all intellectual property rights to the website, its contents (including text, design, layout, images, and videos), the products, trademarks and trade names of POENTE.
You only may use the website and information provided for your own personal use. Any other use is not allowed without our express written consent.

POENTE may change these Terms & Conditions at any time.
By placing an order you agree that the latest version of these Terms & Conditions will apply to your order.

All disputes are governed by the laws of Portugal. If you are based in the EU, any disputes arising out of or in connection with the Terms Conditions or our agreement shall be submitted to the competent court of Lisbon, Portugal.

NIF: 514974648.
Address: Rua da Oliveira, 12. 8970-104 Giões, Alcoutim, Portugal.